AVG Admin Server FAQ
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1. Installation

   1.1 Admin Server is running, status page is loaded, but it is empty.
       Log message: Parsing of license failed (error code 0xE0010402)

       Check license. You probably forgot to register Admin Server:
       # avgadmsrv -r <LICENSE NUMBER>


2. Re-installation

   2.1 Admin Server is running, status page cannot be loaded.
       Log message: Parsing of license failed (error code 0xE0010404)

       Admin Server licensing has changed from previous version. 
       Please re-register Admin Server:
       # avgadmsrv -r <LICENSE NUMBER>


3. Database connection 

   3.1 Admin Server and Firebird Server are running, but connection to Admin's 
       database failed.
       Log message: Cannot acquire database connection - pool is not connected

       Check if your Firebird Server version is 2.0 or higher.
       Check if the following options are set correctly: 
          ConnectionString, DBAUserName, DBAPassword  in avgadmsrv.conf file.
       Check firebird.log
       Try connecting via isql to Admin's database:
       # /opt/firebird/bin/isql -u SYSDBA -p masterkey
       CONNECT /opt/avg/avgadmsrv/var/db/avgdb.fdb
   

4. Init scripts

   4.1 Admin Server is launched via init scripts under root user (instead of 
       specifed user), "This account is currently not available" or "No shell"
       message appears in console.

       If launching under specified user fails, Admin Server is launched 
       under root user. On some old distributions, "su" command requires the 
       user's login shell, and ignores "-m" or "-s /bin/sh" options. 
       If you want to run Admin Server under specifed user, add the respective
       login shell for this user to /etc/passwd insted of "/sbin/nologin".
